The Complaints Procedure applies to the Goods purchased by the Buyer through an electronic Order. The provisions of Act No. 40/1964 Civil Code; Act No. 250/2007 Coll. 372/1990 Coll. on offences, as amended; Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded away from the seller's premises and on amendment and supplementation of certain acts, as amended
The Buyer is obliged to inspect the Goods properly upon receipt. If the Buyer discovers that the Goods have obvious defects, in particular if the Buyer has been supplied with other Goods, a different quantity or the Goods are defective, the Buyer shall immediately claim such defects. The Seller shall be liable for defects in the Goods upon their acceptance by the Buyer. The Buyer shall have the right to claim the warranty for the Goods only if the defect was caused by the manufacturer, supplier or the Seller. The period during which the Buyer may exercise the right of liability for defects shall be 24 months (hereinafter referred to as the "Warranty Period") and shall run from the date of acceptance of the Goods.
The Seller shall not be liable for defects in the Goods arising from wear and tear, misuse, lack of maintenance or damage caused by mechanical action.
In the event of a defect in the Goods which can be remedied, the Buyer shall have the right to have it remedied free of charge. If the Buyer requests to replace the Goods instead of removing the defect, the Seller is obliged to comply with the Buyer's request if it does not incur unreasonable costs. If a defect is claimed which cannot be remedied, the Buyer shall have the right to have the Goods replaced or may withdraw from the Contract. The Buyer shall also have the right to withdraw from the Contract if there are remediable defects, but the Goods cannot be used properly due to a greater number of defects in the Goods or if the Goods have been claimed for the same thing more than once. If the defect is irremediable but due to the nature of the use of the Goods this defect does not prevent the proper use of the Goods, the Buyer is entitled to a reasonable discount on the price of the Goods.
The Buyer shall make a claim in writing either by sending the claim to the electronic address info@rrbr.sk or to the address of Roman Rispanova, SNP 264/3 Svit 059 21. Along with the claim, the Buyer is obliged to deliver the claimed Goods and proof that the Goods were purchased from the Seller (invoice). The complaint must contain the Buyer's contact details, identification of the purchased Goods, identification of the defect of the Goods and its brief description, the required alternative remedy.
When a claim is made, a claim report shall be drawn up indicating the person who handles the claim. The Seller shall settle the claim within 30 days from the date of receipt of the claim and shall notify the Buyer of the settlement of the claim within the same period. The Seller is obliged to issue the Buyer with a confirmation of when the Buyer exercised the right, as well as of the repair and the duration of the repair.
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